The Strategic Role of Digital Capabilities in Organizational Performance: A Systematic Literature Review
نویسندگان
1 Department of Management, Faculty of Economy and Business, Universitas Dinamika, Surabaya, Indonesia and Doctoral Student, Department of Management, Faculty of Economics and Business, Universitas Airlangga, Surabaya, Indonesia
2 Department of Management, Faculty of Economics and Business, Universitas Airlangga, Surabaya, Indonesia
3 Department of Management, Faculty of Economy and Islamic Business, Universitas Islam Negeri Sunan Ampel Surabaya, Surabaya, Indonesia and Doctoral Student, Department of Management, Faculty of Economics and Business, Universitas Airlangga, Surabaya, Indonesia
doi
10.22034/ijism.2025.2012601.1264چکیده
Recognizing the complexity of digital capabilities (DC) is critical in the evolving digital environment. This study explores the conceptualization, dimensions, and strategic impact of DC on organizations by adopting a systematic literature review (SLR) methodology. The study identifies key components of DC, including digital culture, infrastructure, and skills, as important drivers of organizational innovation, competitiveness, and performance. Through an integrative approach, the study analyzes articles published in high-impact journals between 2014 and 2022, focusing on the role of digital maturity, transformation, and innovation. The findings reveal that although DC contributes to organizational performance, other factors often mediate its effects. Practical insights emphasize that organizations can enhance their resilience and competitive advantage by strategically developing DC. The study offers a comprehensive framework for understanding DC and highlights future research directions to expand the field further.
