Identifying and prioritizing measures for evaluating the performance of services supply chain
نویسندگان
1 Assistant Prof., Faculty of Literature and Human Sciences, University of Gilan, Rasht, Iran
2 Assistant Prof., Faculty of Literature and Human Sciences, University of Gilan, Rasht, Iran
3 MSc. Student in Industrial Management, Faculty of Literature and Human Sciences, University of Gilan, Rasht, Iran
doi
10.22059/imj.2015.50683چکیده
Compared to industrial companies, we have neither enough related literature nor available researches concerning the issue of evaluating the supply chain management as well as supply chain performance. Therefore, the current article aims to identify and prioritize measures of evaluating the performance of services supply chain. Thus, we first review the related text and define the processes of supply chain. Also, we explain the measures of evaluating the mentioned processes; finally, we sort the measures in accordance with Score and Seroquel models and we design the respected decision tree. The prepared questionnaires were distributed among the managers who are considered as the experts in service industries. Then, after gathering the completed questioners, we used fuzzy AHP for prioritizing and sorting the measures. The results show that the reliability indicator has the highest importance while intangibility has the least importance in supply chain services.
