Identifying and ranking the critical success factors of business process reengineering in project-oriented organizations
نویسندگان
1 Department of Industrial engineering, Faculty of engineering, University of Garmsar, Garmsar, Iran
2 Department of Industrial engineering, Faculty of Management and Industrial Engineering, Malek-Ashtar University of Technology, Tehran, Iran.
doi
10.22091/jemsc.2025.12000.1240چکیده
Business Process Reengineering (BPR) is a management approach that aims to improve the organization’s performance through fundamental redesign of work processes. However, the implementation of BPR is costly, time-consuming, complex and associated with risks and requires attention to various factors. This becomes more important in project-based companies that work under conditions of uncertainty, limited resources, and high stakeholder expectations. Therefore, this study was conducted with the aim of identifying and ranking the critical success factors (CSFs) for BPR in Iranian project-oriented organizations. In this regard, first a review of the research literature was conducted and then, using interviews with experts, 10 CFSs affecting the success of BPR were identified. In the following, by applying the fuzzy DEMATEL-ANP (DANP) technique, the influence and effectiveness of these factors were analyzed and ranked in terms of importance. The research findings showed that factors such as process integration, organizational culture, change management, information technology infrastructure, leadership commitment, communication and employee participation play an important role in the success of BPR in project-oriented organizations.
