Investigating the impact of our organization's business processes in the direction of agility and leaner processes with emphasis on EFQM 2020 criteria
نویسندگان
1 Department of Industrial Engineering, science and research branch, Islamic Azad University, Tehran, Iran
2 Department of Industrial Engineering, University of science and research, Tehran, Iran
3 Department of Industrial Engineering, parand branch, Islamic Azad University, Tehran, Iran
doi
10.22091/jemsc.2025.3655.1251چکیده
The purpose of this research is to investigate the impact of the organization's business processes in the direction of agility and leaner processes with emphasis on EFQM 2020 criteria. This research is descriptive-survey and applied. The statistical population consists of two parts: In the first part, 45 experts including senior managers and process management and organizational excellence specialists were selected. In the second part, 450 managers, experts and employees of Malibal Saipa Company were investigated, and 207 people were selected as a sample using Cochran's formula. This research used structural equation method and included 3 main features and 14 sub-features of EFQM in its model. The results show that some relationships such as organizational culture and leadership with an impact factor of 0.24 and the relationship between implementation and stakeholders with an impact factor of 0.19 have been identified as meaningless.
