Identification of Human Capital Excellence Indicators in Commercial Banks of Iran
نویسندگان
1 PhD Student, Department of Public Administration, Central Tehran Branch, Islamic Azad University, Tehran, Iran.
2 Department of Public Administration, Central Tehran Branch, Islamic Azad University, Tehran, Iran.
3 Department of Public Administration, Central Tehran Branch, Islamic Azad University, Tehran, Iran.
doi
چکیده
This study aimed to identify the indicators of human capital excellence in commercial banks of Iran. The research method was qualitative and exploratory, and in terms of purpose, it was developmental. The participants included bank managers (with at least 15 years of experience and a minimum master’s degree) and management scholars (with at least 10 years of experience and PhD). The sample size reached 11 individuals, selected through purposive sampling until theoretical saturation was achieved. Data collection was conducted via semi-structured interviews, and data analysis was performed using thematic analysis with MAXQDA software. The validity and reliability of the data were confirmed using various methods. Based on the study of the interviews, 262 initial codes were extracted in the open coding stage, which, after removing duplicate codes, were reduced to 118 core codes. Ultimately, these codes were categorized into 15 second-level sub-themes, six first-level sub-themes (character, employee well-being, competence, culture, leadership process, and human resources process), and two main themes (individual and organizational). Therefore, to succeed in developing human capital excellence, it is essential to consider the identified categories and their related concepts fully.
