فهرست نشریات علمی دسترسی آزاد ایران

Background and Objectives: Hospitals are the most vital part of the health system that must provide quality services in any condition. The aim of this study was to identify the indicators of resilience of hospital service quality during pandemics.   Methods: A scoping review was conducted according to PRISMA-ScR statement guidelines in 2025. A structured search was conducted in the Web of Science, PubMed, Scopus, and ProQuest databases, as and the Google Scholar search engine from January 01, 2000 to January 10, 2025. A Data extraction form was used for data collection. Inclusion criteria include all qualitative, quantitative or mixed methods articles focused on the hospital’s quality of service indicators. Content analysis was applied for data analysis.   Results: A total of 2663 articles were yielded; 79 articles were finally included in the study. The study design of included articles were Our findings identified 349 initial concepts, 89 unique concepts and 10 themes, including continuous access to care, physical capacity, human resources, efficiency, Effectiveness, safety, inter-sectoral coordination, communication, education, and planning and evaluation.   Conclusion: This scoping review has mapped the indicators used in assessing the resilience of hospital service quality over two decades globally. The identified indicators can be appropriate solutions to improve the resilience of hospitals in pandemic conditions. These findings can provide valuable information for policymakers and decision-makers for managing the quality of services at hospitals during pandemics.