Implementation High-Tech Health Solutions in Iranian Primary Health Care: A Case Study

نویسندگان

1 Health Monitoring Centre, Tabriz University of Medical Science, Tabriz, Iran

2 Tabriz Health Services Management Research Center, School of Management and Medical Informatics, Tabriz University of Medical Science, Tabriz, Iran

3 Technical Deputy, Health Vice-Chancellor, Tabriz University of Medical Sciences, Tabriz, Iran

4 Tabriz University of Medical Sciences, Tabriz, Iran

5 Health Vice-Chancellor, Tabriz University of Medical Sciences, Tabriz, Iran

6 Education Development Centre, Tabriz University of Medical Science, Tabriz, Iran

7 Tabriz University of Medical Sciences, Tabriz, Iran

doi
10.22034/ircmj.2024.207650
چکیده

   Background and Objectives: This study aimed to assess the integration of first high-tech self-care solutions into primary healthcare (PHC). The focus was on evaluating effectiveness, client satisfaction, and the broader implications of using technology in healthcare.   Methods: A mixed-methods approach was used, combining qualitative and quantitative analyses. The qualitative phase involved in-depth interviews and thematic analysis to gather stakeholder experiences and identify key service delivery aspects. The quantitative phase used a validated questionnaire answered by 369 service users, focusing on service usage, user satisfaction, and the impact of high-tech solutions. Based on the findings, a comprehensive protocol for integrating these solutions into PHC was developed.   Results: About 68.5% of clients preferred self-care technology over traditional in-person services, showing a clear trend towards autonomous care. Feedback was highly positive, with 75% of clients reporting satisfaction, driven by convenience, accessibility, and the effectiveness of the high-tech services. Critical factors for success included patient engagement, cost-effectiveness, and supportive conditions.   Conclusion: The study offers a framework for other healthcare centers interested in adopting similar technologies. It emphasizes the importance of patient engagement, sustainability, and strong support systems. The developed protocol provides a step-by-step approach to successfully integrate and maintain high-tech solutions in PHC settings.

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