The Satisfaction Assessment Tool for Obstetrics Triage (SATOT): Development and Psychometric Properties
نویسندگان
1 Professor, Behavioral Sciences Research Center, Baqiyatallah University of Medical Sciences, Tehran, Iran
2 Associate professor, Department of Emergency Medicine, Shohadaye Tajrish Hospital, Shahid Beheshti University of Medical Sciences, Tehran, Iran
3 Professor, Department of Biostatics, School of Allied Medical Sciences, Shahid Beheshti University of Medical Sciences, Tehran, Iran
4 a) Professor, Midwifery and Reproductive Health Research Center, Shahid Beheshti University of Medical Sciences, Tehran, Iran b) 2 Department of Midwifery and Reproductive Health, School of Nursing and Midwifery, Shahid Beheshti University of Medical Sciences, Tehran, Iran
5 Assistant Professor, Department of Midwifery, School of Medicine, North Khorasan University of Medical Sciences, Bojnurd, Iran
doi
10.22038/jmrh.2022.62273.1750چکیده
Background & aim: Service providers should frequently assess the clients’ satisfaction and use tools with high level of reliability and validity to meet clients' needs. This study was performed to evaluate psychometric properties of a tool to assess the clients’ satisfaction with obstetrics triage. Methods: This validation study was conducted by the exploratory sequential mixed method in two qualitative and quantitative phases using the four stage approach proposed by Waltz and colleagues. In the first qualitative phase, a conventional content analysis approach was used to develop the concept of satisfaction as well as extract the initial items for the questionnaire. The semi-structured interviews were conducted with 23 participants in Tehran. In the second stage, a descriptive study was performed to assess the face, content and then construct validity using exploratory factor analysis on 200 subjects as well as reliability through measuring internal consistency and stability.Results: Ten items were extracted from the content analysis. In quantitative face validity, the maximum impact score obtained was five and the minimum impact score was 3.5. The numerical CVR of all items was above 0.49 and the I-CVI Modified Content Validity Index of all items ranged from 0.86-1, and the S-CVI score was 0.97. Following exploratory factor analysis, SATOT having nine items and two factors was finalized. Cronbach’s alpha value and intra-class correlation coefficient was 0.793 and 0.884, respectively.Conclusion: SATOT can help healthcare providers and managers to identify problems in the structure and process of obstetrics triage that lead to clients’ dissatisfaction.
