فهرست نشریات علمی دسترسی آزاد ایران

Background: In order to achieve maximum client satisfaction, family planning must incorporate the client's viewsand perception; this in turn depends heavily on the cultural and religious context. This qualitative study wasperformed with the aim of assessing the need for family planning services in various client groups.Methods: Focus Group Discussions (FGD) were conducted with four different categories of clients attendingprimary health care centers in Southern Tehran, Iran. The study also involved group interviews with LiaisonHealth Workers.Results: Clients generally complained of problems such as the crowding of people inside health centers, inconvenientworking hours, disrespectful staff members, poor client education, counseling, and contraceptive complications.Most clients expressed the need for higher education and quality services. Liaison workers listed theirmain problems as inadequate staffing, limited attendance time, client overload, the community's negative attitudetowards state-run health facilities, and common misperceptions regarding various contraceptive modalities.Conclusion: Suggestions for improving quality of services included identification of common goals for staff andclients, providing adequate consultation courses for client and staff members, improving the general atmosphereof the clinic, reducing waiting time, and improving clinic access.