Job demands and job resources for job satisfaction and quality health outcomes among nurses during COVID‑19: A cross‑sectional study in Indian health settings

نویسندگان
doi
چکیده

BACKGROUND: Coronavirus disease 2019 (COVID‑19) pandemic has created unprecedentedchallenges for the Indian health‑care system. Nurses, being vital partners of health care, experiencetremendous challenges and job stress to deliver quality health care with limited resources. Drasticsurge in health‑care demands during COVID‑19 pandemic amplified the challenges for nurses, yet itremains a neglected area of concern. Job resources like working conditions, team support, and jobdemands like workload, stress, and ethical dilemmas greatly affect the job satisfaction and healthoutcomes in nurses. The study aims to identify the job demands and resources among nurses inconnection to COVID 19.MATERIALS AND METHODS: A quantitative cross‑sectional design was adopted to assess theimpact of job demands and resources among registered nurses (N = 102).Those in the age groupof 21–58 years and working in regular and COVID‑19 patient care were included. Semi‑structuredinterview schedule was used, and psychological impact was assessed through DASS‑21 scale. Dataanalysis was done by descriptive and analytical statistical applications using Statistical Package forthe Social Sciences (SPSS) 20. The level of significance was P ≤ 0.05.RESULTS: The study findings revealed that 66.67% of the nurses frequently experienced workpressure, 72.55%experienced frequent moral distress, and 80.4%were dissatisfied due to beingnon‑participatory inpatient care decision making. Of all, 67.3% agreed that they hadjob dissatisfactionand 79.4% felt conflicting work climate.CONCLUSION: Nurses, being key players in the health care, experience constant challenges inthe delivery of safe and quality patient care. Addressing the challenges of job stress and promotingjob resources can positively impact their job satisfaction, perceived autonomy, job morale, andcommitment, which directly influence positive health outcomes.