Documenting the managerial experiences of Isfahan Khorshid educational and medical center in dealing with the coronavirus crisis

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چکیده

BACKGROUND: One of the crises facing human beings is coronavirus disease. This diseasewas identified in December 2019 in Wuhan, China. With the death of two patients with respiratorycomplications in Qom Hospital on February 20, 1998, and the confirmation of their positive test, thearrival of COVID‑19 disease in Iran was officially confirmed and Khorshid Medical Center as the mainreception the Medical Center for patients with COVID‑19 from August 3, 2010. The purpose of thisstudy is to document the experiences of Khorshid Training Center in coronavirus crisis managementto improve crisis management knowledge.MATERIALS AND METHODS: This research was conducted qualitatively with grounded theorymethod in the period from March 1998 to the end of May 1999. The study population was KhorshidEducational and Medical Center. Sampling was done purposefully among medical staff, support, andhospital officials. The number of samples with the mentioned conditions reached 44 people. Datawere collected using a semi‑structured questionnaire and analyzed in the style of grounded theoryin the style of Strauss and Corbin.RESULTS: Data collected after sorting, analysis, conceptual analysis; they were coded andcategorized into four groups of challenges, weaknesses, strengths, and actions based on the specificobjectives of the research in 5 natures, reorganization, accident control system, medical equipmentand supplies, human resources, and clinical approaches.CONCLUSION: According to the points classified in the challenges and weaknesses, it was foundthat the hospital has faced several problems in corona crisis management. The management team,taking advantage of strengths in various areas, has taken effective measures to improve corona crisismanagement. It has led to the provision of appropriate services to the patients of the Medical Center.

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