فهرست نشریات علمی دسترسی آزاد ایران

The aim of the current research was to develop a model of professional accountability for customs employees to facilitate the implementation of the Iranian-Islamic strategy of progress. The current research is a qualitative study with an applied-developmental purpose, an exploratory nature, and a specific data collection method. In order to involve scientific experts (university professors) and organizational experts (customs experts and managers of the Islamic Republic of Iran) as participants in the research, purposeful sampling was conducted until theoretical data saturation was achieved. This was accomplished through 19 interviews. Later, repetition was observed in the received information, and the adequacy of the sample was confirmed. The data collection method was fieldwork, and its tool was a semi-structured interview. The method of data analysis was Braun and Clarck's (2006) six-step thematic analysis. According to the research results, the antecedents of professional accountability among customs employees consist of four components: "participatory management," "delegation of authority," "knowledge of public rights," and "awareness of the administrative landscape." Professional accountability is determined in four dimensions, including individual accountability with seven components, occupational accountability with four components, team accountability with five components, and organizational accountability with seven components. Finally, the outcomes of professional accountability in advancing the Iranian-Islamic strategy of progress encompass "providing public benefits," "earning trust and confidence of citizens," "enhancing the effectiveness of public services," "improving organizational governance," "sustaining development strategies," and "creating social value."