فهرست نشریات علمی دسترسی آزاد ایران

The research aims to rank the critical success factors of knowledge management within the Central Bank of the Islamic Republic of Iran. This research employed a mixed-methods approach, combining qualitative and quantitative techniques. In the qualitative phase, the metasynthesis method was utilized, following the seven-step protocol established by Sandelowski and Barroso, using NVivo software. The quantitative phase was based on a fuzzy hierarchical approach implemented in Excel software. A checklist was developed which was distributed to 20 experts in the fields of information science and epistemology, as well as professionals with experience in knowledge management. Selected bank managers were purposefully included in the study and were asked to determine the weight of the indicators by selecting from nine options in a pairwise comparison format The findings reveal that leadership, with a weight of 0.213, ranks first; human resources, with a weight of 0.173, ranks second; and education, with a weight of 0.157, ranks third. Organizational structure follows in fourth place with a weight of 135.4, while infrastructure technology ranks fifth with a weight of 0.124. Evaluation and measurement of knowledge is ranked sixth with a weight of 0.103, and organizational culture ranks seventh with a weight of 0.095. Considering the complexities of the central bank and its sensitive role in regulating and monitoring the country's financial system, attention to these critical success factors of knowledge management not only enhances internal productivity but also directly influences the development of financial policies and the improvement of decision-making capabilities at the macro level.