The relationship between patient safety culture with patient satisfaction and hospital performance in Shafa Hospital of Kerman in 2020
نویسندگان
1 Management and Accounting Department, Allameh Tabatabai University, Tehran, Iran
2 Health in Disasters and Emergencies Research Center, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran
3
doi
چکیده
BACKGROUND: Hospitals are a significant part of the health system, so their performance is alwaysmeasured based on some factors such as patient satisfaction and their safety level.AIM: The present study was aimed to examine the relationship between patient safety culture withpatient satisfaction and hospital performance.MATERIALS AND METHODS: This descriptive–analytical, cross‑sectional study was performed on240 patients, 240 staff and 20 hospital managers in Shafa hospital of Kerman, Iran, in 2020. To collectdata, the patient safety culture, the patient satisfaction, and the hospital performance questionnaireswere used. The data were analyzed by SPSS and PLS software; to measure the research model,structural equation models and confirmatory factor analysis were used.RESULTS: The variable “patient satisfaction” and its components had a high mean, with thecomponent “the treating physician” having the highest mean. The variables “patient safety cultureand hospital performance” had a medium mean. There was a significant positive relationship betweenpatient safety culture–hospital performance, patient safety culture–patient satisfaction, and patientsatisfaction–hospital performance.CONCLUSION: The patient satisfaction level was appropriate in the studied center, and a positiveand significant relationship was found between patient safety culture and patient satisfaction andhospital performance.
