Workplace interpersonal conflict in prehospital emergency: Concept analysis
نویسندگان
1 Department of Critical Care and Nursing Management, School of Nursing and Midwifery, Nursing and Midwifery Care Research Center, Tehran University of Medical Sciences, Tehran, Iran
2 Department of Critical Care and Nursing Management, School of Nursing and Midwifery, Tehran University of Medical Sciences, Tehran, Iran
3 Department of Critical Care and Nursing Management, School of Nursing and Midwifery, Tehran University of Medical Sciences, Tehran, Iran
doi
چکیده
BACKGROUND: In the turbulent and stressful work environment of prehospital emergencies, the conflictamong emergency medical technicians (EMT) and other health‑care providers is inevitable. This studyaims to examine the concept of workplace interpersonal conflict (WIC) in prehospital emergencies.MATERIALS AND METHODS: The eight‐step Walker and Avant’s concept analysis approach wasadopted to define the concept. Iranmedex, SID, Magiran, ISC, PubMed, Scopus, Embase, and Webof Science searched with keywords such as WIC and hospital emergencies. After an extensive reviewof online national and international databases, one dictionary, nine books, and 25 articles in Englishand Persian were retrieved for the purposes of the study.RESULTS: The antecedents, attributes, and consequences of the concept identified. EMT mustlearn how to eliminate their destructive effects while enhancing constructive effects.CONCLUSION: Conflict is an inevitable part of life, and EMT must learn how to reduce their destructiveeffects while increasing constructive results.
