فهرست نشریات علمی دسترسی آزاد ایران

INTRODUCTION: Volunteers are valuable human resources for service‑providing organizations.Health system requires their participation and cooperation in all sectors to achieve more success.The present study was conducted to recognize factors influencing the use of volunteer clinicalforces (VCFs) in Tehran hospitals from 2018 to 2020.METHODS: This is a qualitative study, based on grounded theory approach, and was done throughsemi‑structured interviews. The studied population included the experts, managers of hospitals, andhigh‑ranking managers in the Ministry of Health, Iranian Red Crescent Organization, and healthnongovernmental organizations (NGOs). Nineteen persons were selected by purposeful samplingmethod and interviewed. The achieved data were analyzed by content analysis method.RESULTS: The results showed that using VCFs in Tehran’s hospitals was affected by eight followingfactors: organizational, legal, policy‑making, economic, social, security, personal, and culturaldimensions. These findings illustrated the necessity of making changes in the structures, the rules,and the culture of health system to fit the bases with new approaches.CONCLUSION: VCFs amplify the quality and structure of service providing for patients in hospitals.The focus of policymakers and high‑ranking managers in health system is on accelerating their usepermanently and legally. Developing health‑centered NGOs facilitates the access to VCF, lessensnonclinical loads of hospitals, and improves the organization of human forces. The experiences andknowledge of VCFs cause to develop hospitals’ resilience, develop social participation, and improvesocial capitals in medical field.