Hospital managers’ skills required and onward challenges: A qualitative study
نویسندگان
1 Social Determinants in Health Promotion Research Center, Hormozgan Health Institute, Hormozgan University of Medical Sciences, Bandar Abbas, Iran
2 Antai College of Economics and Management/ School of Media and Communication, Shanghai Jiao Tong University, Shanghai, China
3 h.D. Candidate in Health Care Management, School of Health Management and Information Science, Iran University of Medical Sciences, Tehran, Iran
4 Ph.D. Student, Health Education and Health Promotion, Health Institute, Kermanshah University of Medical Sciences, Kermanshah, Iran
5 Ph.D. Student, Health Education and Health Promotion, School of Health, Iran University of Medical Sciences, Tehran, Iran
6 Health Management and Economic Research Center, Iran University of medical Sciences, Tehran, Iran
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doi
چکیده
INTRODUCTION: The qualification of managers in terms of management skills is one of the mostimportant factors in the continuous success of each organization, and utilizing such skills can havea positive contribution in the effectiveness of the organization while improving the performance ofthe employees in line with the objectives and goals of the organization. The study's primary objectivewas to examine the necessary skills of the hospital managers and their capabilities to manage thechallenges in providing health care facilities to their patients and employees.MATERIALS AND METHODS: This study is a qualitative that deep interviews were performed with22 managers (senior and middle managers) of educational hospitals of Kermanshah city, and thesample size was 22 individuals. The interviews were analyzed by a MAXQDA software applicationafter transcription.RESULTS: This study includes 8 themes and 23 subthemes. The strategic skill, the perceptiveskill, the human relations skill, work experience, and personal characteristics were among the skillsnecessary for hospital managers. Some of the challenges facing the hospital managers includedrapid changes in the policies, the limitations of financial resources, and lack of proportion betweenthe educational and occupational spheres.CONCLUSION: Because of their existential philosophy and differences with other service sectors,managing hospitals poses a particular sensitivity. In this regard, the role of the hospital manager is veryimportant. Therefore, in order to meet the satisfaction of those receiving services, decision‑makersand policy‑makers must think twice when selecting and appointing hospital managers and evaluateand appraise this group in terms of abilities and skills necessary for managing such an importantservice section.
