Opportunities and challenges of social media for health knowledge management: A narrative review
نویسندگان
1 Department of Medical Library and Information Science, School of Health Management and Information Sciences, Iran University of Medical Sciences Department of Medical Library and Information Science, Abadan Faculty of Medical Sciences, Abadan
2 Department of Medical Library and Information Science, School of Health Management and Information Sciences, Iran University of Medical Sciences Department of Medical Library and Information Science, Health Management and Economics Research Center, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran
3 Department of Medical Library and Information Science, School of Health Management and Information Sciences, Iran University of Medical Sciences Department of Medical Library and Information Science, Health Management and Economics Research Center, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran
doi
چکیده
INTRODUCTION: Social media is becoming a new tool for developing health knowledge management.However, despite the rapid growth of research in this area, few attempts have been made to reviewprevious research. This study tried to summarize the opportunities and challenges of using socialmedia to managing health knowledge.METHODOLOGY: This article used a narrative approach to collect and review studies. In thisreview, published documents during 2010–2019 were retrieved by search in the following threeelectronic scientific databases: Web of Knowledge, PubMed, and Google Scholar search engineusing keywords including social media, public health, health knowledge, knowledge management,and health promotion.RESULTS: Social media by overcoming geographical barriers, developing health promotion,facilitating decision‑making, and providing public health education has been able to enhancing healthawareness and improving health behavior. Doctors’ unwillingness to interact with the public, lack ofcompliance with the principles of medical ethics, users’ privacy concerns, and difficulty of managingnegative comments are the four challenges to health knowledge management in social media.CONCLUSION: Social media can be a suitable tool for developing health knowledge managementprocesses if medical professional ethics and users’ privacy managed properly.
