Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran
نویسندگان
1 Professor, Department of Health Education and Promotion, Health and Environment Research Center, School of Health, Guilan University of Medical Sciences, Rasht, Iran
2 Assistant Professor, Department of Public Administration, School of Management, Payame Noor University, Tehran, Iran
3 Graduate, public administration, Payame Noor University of Iran, Rasht, Iran
doi
10.32598/jhnm.31.1.2022چکیده
Introduction: Service quality is a distinguishing and most powerful competitive factor. By improving the quality of service delivery, it is possible to increase productivity, reduce costs, and, as a result, increase patient satisfaction. Objective: The present study aims to determine the level of patient satisfaction with the quality of health services provided ...
