فهرست نشریات علمی دسترسی آزاد ایران

INTRODUCTION: Responsibility in the higher educational system requires the universities to besensitive on students’ needs and expectations. The purpose of the present study was to examine theeducational service quality among health information technology (HIT) students in Isfahan Universityof Medical Science based on the SERVQUAL model.METHODS: This was a descriptive cross‑sectional study and carried out at the Management andMedical Information Sciences faculty of IUMS in 2018. Sixty‑eight undergraduate and postgraduatestudents of HIT participated in this study. For collecting data, the standard SERVQUAL questionnairewas used. The collected data were analyzed using SPSS version 20 software in descriptive level.RESULTS: Findings showed that there was a positive gap in overall dimensions of educationalservices quality (mean discrepancy of expectations and perceives). Most mean of service gap wascontributed to responsiveness dimension 1.06 (0.98 standard deviation [SD]), following that empathy1.04 (0.97 SD), assurance 1.00 (0.83 SD), reliability 0.83 (0.76 SD), and the least gap was seenintangibles 0.61 (1.02 SD).CONCLUSION: According to the current gaps in all quality dimensions, as well as high amount ofexpectations in comparison with students’ perception, it is required to evaluate higher educationquality through implementing students’ knowledge skill and creative abilities. Therefore, to improvethe quality of educational services at the Faculty of Management and Medical Information, alldimensions, especially the responsiveness dimension, should be considered.