Bank Ethical Responsibility to Compensate for Services Failure and Its Revival
نویسندگان
1 PhD Student, Business Management, Department of Business Management, Faculty of Management and Economics, Science and Research Branch, Islamic Azad University, Tehran, Iran
2 Department of Business Management, Faculty of Management and Economics, Science and Research Branch, Islamic Azad University, Tehran, Iran
3 Faculty of Basic Sciences; Science and Research Branch, Islamic Azad University, Tehran, Iran
4 Department of Business Management, Faculty of Management and Economics, Science and Research Branch, Islamic Azad University, Tehran, Iran
doi
10.52547/ijethics.2.4.18چکیده
Background: Unlike banking development in country, banks have not been able to satisfy customers yet. Therefore, the present study aimed at investigating banks ethical responsibility to compensate for services failure and reviving it. Method: This study is applied in purpose, exploratory in approach and mixed (qualitative-quantitative) in data analysis. ...
