A consumer informed workshop can improve knowledge and attitude to patient‑centered care among hospital clinicians‑in‑training
نویسندگان
1 Royal Victorian Eye and Ear Hospital, East Melbourne
2 School of Social Science, University of Western Sydney, Penrith, Australia,
3 Royal Victorian Eye and Ear Hospital, East Melbourne,
4 Centre for Eye Research Australia, University of Melbourne,L V Prasad Eye Institute, Hyderabad, Telangana, India
5 Australian College of Optometry, National Vision Research Institute, Carlton, Centre for Eye Research Australia, University of Melbourne
6 Centre for Eye Research Australia, University of Melbourne
doi
چکیده
Purpose: Patient and family involvement in the education and training of medical practitionersincreases the likelihood that the care delivered will meet the needs of service users andcarers. The purpose of this study was to determine the effect of a consumer informededucational program on knowledge and attitude to patient‑centered care among hospitalclinical trainees. Methods: A total of 66 junior medical staff and 35 orthoptists in trainingwere invited to participate in a controlled before‑and‑after trial at the Royal Victorian Eyeand Ear Hospital from October to November, 2011. Thirty‑eight participants were allocatedto the intervention program (interactive workshop) and 63 to the control program (assignedreading). Questionnaires regarding knowledge, attitude, and practice, patient‑practitionerorientation and communication were administered. Differences between groups anddifferences before and after the program were evaluated using the t‑test or Chi‑square test, asappropriate. Narrative data obtained from the questionnaires were analyzed using GroundedTheory qualitative analysis techniques. Results: A total of 24 participants (63%) completedthe intervention program and eight (13%) the control program. The intervention group feltmore prepared to introduce themselves and their role (Chi‑square = 11.19, P = 0.01) andto acknowledge patients’ waiting time prior to consultation (Chi‑square 8.52, P = 0.04)compared with the control group. For the intervention group, there was an improvementin mean score on the Communication Assessment Tool (mean change = 0.55, P = 0.01).Conclusion: There were minor improvements in self‑perceived knowledge and attitude topatient‑centered care and communication among hospital clinicians‑in‑training followinga consumer informed education program. The majority of participants who received thisprogram agreed it would influence how they conducted future consultations. Further workis required to determine if these improvements translate to sustainable changes in clinicalpractice and patient satisfaction.
