The impact of emotional intelligence on managers’ performance: Evidence from hospitals located in Tehran
نویسندگان
1 Department of Health Services Management, School of Health Management and Information Sciences,
2 Hospital Management Research Centre, Iran University of Medical Sciences,
3 Department of Health Services Management, School of Health Management and Information Sciences,
4 Department of Health Services Management, School of Health Management and Information Sciences,
5 Department of Health Services Management, School of Health Management and Information Sciences,Health Management and Economics Research Center,
6 Department of Pharma Management and Pharmacoeconomics, School of Pharmacy, Shahid Beheshti University of Medical Sciences, Tehran, Iran
doi
چکیده
Context: Most of the studies show that emotional intelligence (EI) is an important factor foreffective leadership and team performance in organizations. Aims: This research paper aimsto provide an exploratory analysis of EI in the hospitals managers located in Tehran, andexamine its relation to their performance. Settings and Design: The present research was ananalytical and cross‑sectional study. Setting of the study was hospitals located in Tehran, Iran.Subjects and Methods: We conducted a cross‑sectional study from a matched sample of120 managers and 360 subordinates in hospitals located in Tehran. Cyberia shrink EI measurewas used for assessing the EI of the participants. Moreover, a management performanceQuestionnaire is specifically developed for the present study. The total of 480 questionnairesanalyzed throughout Kolmogorov–Smirnov, Mann–Whitney, and Kruskal–Wallis tests in SPSS.Results: The findings suggested a poor EI among hospital managers. As for EI subscales,social skills and self‑motivation were in the highest and lowest levels respectively. Moreover,the results indicated that EI increases with experience. The results also showed there isno significant relationship between the components of EI and the performance of hospitalmanagers. Conclusions: Present research indicated that higher levels of EI did not necessarilylead to better performance in hospital managers.
