A study conducted on the demographic factors of victims of violence in support and administrative departments of hospital in 2013
نویسندگان
1 Department of Epidemiology and Biostatistics, School of Health, Isfahan University of Medical Sciences, Isfahan,
2
3 Department of Health Economics and Management, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
doi
چکیده
Background: Violence is now regarded as a serious problem and its complication causes heavycosts on the healthcare systems. The present study aimed to investigate the correlation betweensome demographic characteristics and confrontation with violence. Since there is no study onthe prevalence of violence among the support and administration staff of hospitals in Iran, thisstudy was conducted to investigate violence in these departments. Materials and Methods: Thisdescriptive–analytical and correlation survey was carried out by census among the support andadministrative staff interacting with patients and their companions in Al‑Zahra University Hospitalof Isfahan in 2013. Research tool was a researcher‑made questionnaire including five domains:Personal information, workplace information, verbal violence, physical violence, and other violentacts. Its validity was evaluated by experts reviewing it and its reliability by test–retest (r = 0.9).Finally, data were analyzed using descriptive statistical indicators and statistical tests such asChi‑square for sex, marital status, and work department and Mann–Whitney U test for age, levelof education, work experience, and violence types by the statistical software SPSS version 20.Results: According to the results obtained, 81% of subjects had been abused at least onceand the most reported violence was related to verbal violence (78.4%). There was significantcorrelation between sex and violence and men were the main victims of violence, but there wasno relation between marital status, age, and violence. Work experience was correlated to physicalviolence and other violent acts conversely. There was also an inverse correlation between physicalviolence and education; also, security staff faced more violence than others. Conclusion: Ashigh prevalence of violence was found especially among the security staff and personnel withless education and work experience, it is suggested to take actions such as educating aboutpatient accompaniment and visiting condition, holding training workshops on confronting withviolence and appropriate communication with patients and families, using experienced andpatient staff to interact with clients.
