فهرست نشریات علمی دسترسی آزاد ایران

Background: Reviewing the human resources management literature shows an absenceof attention given to the employee’s benefits. Taking a look at functions of the TehranUniversity of Medical Sciences’ wellbeing services system, it uncovers a gap betweenemployees’ real needs and what is delivered to meet their needs. So it requires an improvedcomprehensive system for delivering wellbeing services (financial, insurance, health careservices, educational and training services, etc). Wellbeing need assessment can helpsplanners to identify vital needs of employee and response to them effectively. Moreover itcan be used to evaluate the effectiveness of the current services which are delivered. Thus,the aim of this study is to assess wellbeing services of staffs working in TUMS to (1) evaluatethe satisfactory rate of services which are delivered, and (2) exploring those wellbeing needswhich were not fulfilled by the organization. Material and Methods: Being a cross‑sectionaland analytic‑descriptive survey including 98 responding participants, it is conducted bya questionnaire collecting employees’ demographic information, their satisfactory rateof the implemented services, and determines unfulfilled wellbeing needs which were notalready covered. Result: Results indicated that services related to financial, educational,non‑financial, insurance, occupational health and tourism/recreational services were themost satisfactory services successively. ‘Staff’s unwillingness to receive services’ and‘poor announcement’ (unawareness on the wellbeing services),’ were found to be the mostfrequent reasons for not receiving the existing wellbeing services. Conclusion: To increasethe satisfaction rate and responsiveness to the real needs of the staff, the current deliverysystem of wellbeing services in the TUMS should be redesigned by defining new wellbeingpackages.