Analysis of the quality of hospital information systems in Isfahan teaching hospitals based on the DeLone and McLean model
نویسندگان
1 Health Information Technology Research Center
2 Health Information Technology Research Center
3 Department of Health Information Management, School of Management and Medical Information, Isfahan University of Medical Sciences, Isfahan, Iran
4
doi
چکیده
Background: Quality is one of the most important criteria for the success of an informationsystem, which refers to its desirable features of the processing system itself. The aim of thisstudy was the analysis of system quality of hospital information systems (HIS) in teachinghospitals of Isfahan based on the DeLone and McLean model. Materials and Methods: Thisresearch was an applied and analytical‑descriptive study. It was performed in teaching hospitalsof Isfahan in 2010. The research population consisted of the HIS’s users, system designers andhospital information technology (IT) authorities who were selected by random sampling methodfrom users’ group (n = 228), and system designers and IT authorities (n = 52) using censusmethod. The data collection tool was two researcher‑designed questionnaires. Questionnaires’reliability was estimated by using Cronbach’s alpha was calculated. It was 97.1% for thesystem designers and IT authorities’ questionnaire and 92.3% for system users’ questionnaire.Results: Findings showed that the mean of system quality score in a variety of HIS and amongdifferent hospitals was significantly different and not the same (P value ≥ 0.05). In general,Kosar (new version) system and Rahavard Rayaneh system have dedicated the highest andthe lowest mean scores to themselves. The system quality criterion overall mean was 59.6%for different HIS and 57.5% among different hospitals respectively. Conclusion: According tothe results of the research, it can be stated that based on the applied model, the investigatedsystems were relatively desirable in terms of quality. Thus, in order to achieve a good optimalcondition, it is necessary to pay particular attention to the improving factors of system quality,type of activity, type of specialty and hospital ownership type.