فهرست نشریات علمی دسترسی آزاد ایران

In a world of continuously changing business environments, organizations have no option;however, to deal with such a big level of transformation in order to adjust the consequentialdemands. Therefore, many companies need to continually improve and review their processesto maintain their competitive advantages in an uncertain environment. Meeting these challengesrequires implementing the most efficient possible business processes, geared to the needs of theindustry and market segments that the organization serves globally. In the last 10 years, total qualitymanagement, business process reengineering, and business process management (BPM) havebeen some of the management tools applied by organizations to increase business competiveness.This paper is an original article that presents implementation of “BPM” approach in the healthcaredomain that allows an organization to improve and review its critical business processes. Thisproject was performed in “Qaem Teaching Hospital” in Mashhad city, Iran and consists of fourdistinct steps;(1) identify business processes,(2) document the process,(3) analyze and measurethe process, and (4) improve the process. Implementing BPM in Qaem Teaching Hospital changedthe nature of management by allowing the organization to avoid the complexity of disparate, soloedsystems. BPM instead enabled the organization to focus on business processes at a higher level.