A Review on influencing criteria for selecting supplier of information technology services in the hospital
نویسندگان
1 Department of Health Information Technology of Seyyed Mostafa Khomeini Hospital of Tabas, Birjand University of Medical Sciences, Tabas, Iran
2 Health Management and Economics Research Center, Isfahan University of Medical Sciences, School of Economics and Administrative Sciences, University of Isfahan, Isfahan
3
doi
چکیده
Organizations try to outsource their activities as much as possible in order to prevent the problemsand use organizational capabilities in Information Technology (IT) field.The purpose of this paperwas first, to express the effective criteria for selecting suppliers of IT services, second, to explainthe advantages and disadvantages of outsourcing IT in hospitals. This study was narrativereview, which search was conducted with the help of libraries, books, conference proceedings,and databases of Science Direct, PubMed, Proquest, Springer, and SID (Scientific InformationDatabase). In our searches, we employed the following keywords and their combinations:Outsourcing, information technology, hospital, decision making, and criteria. The preliminarysearch resulted in 120 articles, which were published between 2000 and 2013 during July 2013.After a careful analysis of the content of each paper, a total of 46 papers were selected basedon their relevancy. The criteria and sub‑criteria influencing outsourcing decisions in Iranianhospitals were identified in six major categories including administrative issues, issues relatedto the service/product, technology factors, environmental factors, risks, and economic factorsassociated with 15 sub‑criteria containing business integration, dependence on suppliers, humanresources, focus on core competencies, facilities and physical capital, innovation, quality, speedof service delivery, flexibility, market capabilities, geographical location, security, managementcontrol, cost, and financial capability. Identify the advantages and disadvantages of outsourcingand effective criteria in IT services supplier selection causes the managers be able to take themost appropriate decision to select supplier of IT services. This is a general review on influencingcriteria for electing of supplier of information technology services in hospitals.
